Would you like your B & B to increase direct bookings via your own website? Would you like to decrease the commission you pay to Online Travel Agents like booking.com and Expedia while at the same time increasing room occupancy? No doubt as a B & B owner this is what you would like to happen to your business. We share the same goal and that is why we created the B & B Essential Website Support Plan.
Keeping your website fresh
Under our support plan we manage, support and maintain everything to do with your website. We take care of the techy stuff and make sure your site is fast, secure and fresh. Google and your customers are increasingly looking for new content when they look at your website. To keep things fresh, we work with you to add and update your deals, promotions and offers. In addition to this we will update pages such as your galleries, reviews and room descriptions.
Keeping your website performing well
One of the most important things that we do, is monitor your website performance. This is especially important at peak times when your site is getting a lot of hits/visitors. You may never know that your website was not performing well or that you lost a booking. With our service we have performance monitoring in place to make sure your website is performing at its best. If anything should happen or needs to be adjusted we will quickly review and fix it so that your visitors are not impacted.
Keeping your website secure
Security is a hot topic right now, with so many high profile and small websites getting hacked or infected with malware. Website visitors are increasingly worried about using websites which are not secure. To fix this, our plan comes with an SSL certificate which encrypts data entered on your website. We also protect your site against hackers, malware and viruses.
All these measures will give your customers the confidence to book via your website. Basically what we trying to say is, we will look after your website just as you do your B & B and guests.
How we can help your B & B
We take care of everything to do with your website (including the techy stuff) so that you can focus on looking after your guests. Below we have listed some of the ‘chores’ which we do on your website when you have a support plan with us.
- Adding and updating images and videos
- Adding and updating testimonials
- Adding Trip Advisor widgets
- Adding Trip Advisor Awards
- Adding Industry Awards
- Adding and updating offers, deals and promotions
- Creating new and updating pages and posts
- Creating new and updating pages for your rooms
- Creating Landing pages for specific visitor groups
The Techy Stuff
- Host your site on super fast UK based servers
- Secure your site using an SSL Certificate
- Protect your site against hackers, malware and viruses
- Monitor uptime and performance of your site
- Take daily backups of your site
- Update WordPress, Theme and Plugins
- Fix bugs and issues
- Develop new features
- Provide a detailed monthly report of your website
With the B & B Essential Website Plan we can help your B & B to:
- Attract more visitors
- Increase direct bookings
- Increase room occupancy
- Increase repeat customers
- Increase sales of extras
- Showcase your Bed and Breakfast
- Decrease the commission you pay to Online Travel Agents (OTAs)
- Stay ahead of your competition
- Free Setup
- UK Website Hosting (optimised for WordPress up to 5GB SSD)
- WordPress Core Updates
- Theme Updates
- Plugin Updates
- Daily Backups
- 24/7 Security Monitoring
- 24/7 Performance Monitoring
- 24/7 Uptime Monitoring
- SSL Certificate*
- Client Portal
- Phone Support
- Email Support
- Additional support @ £30 per hour
VAT not included.
*When your website is hosted with us.
What you get
We provide SSD and optimised hosting for WordPress websites. Our hosting servers are UK based so that your site loads at lightning speeds.
Support and maintenance
Our support and maintenance time (when you need it) can be used to add, edit and delete pages and posts, fix bugs and issues, develop new features and anything else to do with your website
We update your website to use the latest WordPress Core system so that it’s not vulnerable to hackers and attacks.
Theme and Plugin Updates
We update your website’s Theme and Plugins to the latest version so that security vulnerabilities are closed and they don’t slow down your site.
Daily Back ups
We back up your full WordPress website daily, so that if anything should happen we can roll back and your site will be up and running in no time.
Bugs and issues fixed
We review your website to make sure it’s using the best of the new technology in design, security and performance. If any improvements are needed we do them.
24/7 Uptime Monitoring
We check your website to make sure it’s online. If it’s offline we alert you and if we host it we will bring it back online.
We add an SSL certificate so that any data entered on your website is encrypted. Your website url will change from http:// to https://. This will also improve your rankings with Google search.
24/7 Security Monitoring
We monitor your site 24/7 to protect against Hackers, Malware and Virus.
Site Audit reports to tell you what is working on your website and what is not. They also detail WordPress Core, Theme and Plugins updates.
UK based and fast response
Uk based support team and fast response to your requests. We are there when you need us.
Best of all, No setup fees. 30 day monthly rolling contracts.
Frequently Asked Questions
Do you charge setup fees?
No. This is not to say that it doesn’t cost us money, it does. However we believe in investing in our new relationship with you and do this out of our own pocket.
What type of websites do you support?
We are dedicated to supporting WordPress sites. We know it really well and thought it’s better to stick to what we know.
Can you support my website if it’s not hosted with you?
Yes we can. However you will lose out on the benefits of our fast and highly optimised UK hosting designed for WordPress and also SSL Certificates. In addition to this, when your website is hosted with us, we can fix it faster should anything happen.
What happens if I need more time than my plan allows?
You can purchase extra hours at a discount rate of £30 per hour.
Is this an automated service, where you don’t do anything?
No. It takes us time to update WordPress Core, your Theme and Plugins. After this we often need to test your website to make sure it’s working and performing well. Whenever we get an alert that your website is down or not performing well or there is a malware, virus or hacker activity we check it and do the necessary work and updates. So there’s a lot we do and you get for your money.
How do you know you are any good?
We are not a jack of all trades we specialise and put all our effort in WordPress support, meaning that you will get expert WordPress support. Moreover, we do not tie you into long contracts, so try us, there is so much to gain!
How long is the contract?
30 day monthly rolling contracts. We want to win your business every month and we want you to stay because you want to and love our service.
What can support time be used for?
Support time can be used to add, edit and delete pages, posts and blogs. It can also be used to develop new features, fix bugs and issues or to something you would like us to do to your website.
Can you fix my issues before I take out a support plan?
Yes, we can fix your issues and then discuss setting up a support plan for you.
Do you need to access the Admin area on my website?
Yes, we need access so that we can install tools to monitor your site and make changes and fixes. We use a secure Password Manager to store or Clients usernames and passwords so that they are safe and secure.
I have multiple websites, can you do a deal?
Yes of course, everyone loves a deal, contact us and we can discuss your requirements further.
Are you based in the UK?
Yes, we are based in beautiful Guildford, Surrey, UK.
How do you take payments?
We use Direct Debit. Our Direct Debits are handled by a company called GoCardless which is authorised and regulated by the Financial Conduct Authority (FCA).Their registered number is: 597190. They securely store your bank details.
What our Customers are saying
We needed a simple but effective and stable web site as advertising online is crucial, we are very impressed with the fast and great value service we have had, we have had loads of work come through the website, thanks Excel Web Support UK.
In recent years having a good reliable web presence has been fundamental to bring in new customers and easy to find for repeat customers, I don’t know what i would have done without them, they are such a straightforward company to deal with, and very professional and efficient in their work, leaving me to focus on mine. Honestly I cannot speak higher of them and will continue to use them.