No setup fees. No Hidden costs. No long term contracts.
- Free Setup
- Website Hosting (up to 3GB SSD)
- WordPress Core Updates
- Theme Updates
- Plugin Updates
- Weekly Backups
- 24/7 Security Monitoring
- 24/7 Uptime Monitoring
- SSL Certificate*
- Client Portal
- Phone and Email Support
- Extra support @ £40 per hour
- Is this plan right for me?
- 1 hour Support Time
- Free Setup
- Website Hosting (up to 5GB SSD)
- WordPress Core Updates
- Theme Updates
- Plugin Updates
- Daily Backups
- 24/7 Security Monitoring
- 24/7 Performance Monitoring
- 24/7 Uptime monitoring
- SSL Certificate*
- Client Portal
- Phone and Email Support
- Extra support @ £40 per hour
- Is this plan right for me?
- 2 hours Support Time
- Free Setup
- Website Hosting (up to 10GB SSD)
- WordPress Core Updates
- Theme Updates
- Plugin Updates
- Daily Backups
- 24/7 Security Monitoring
- 24/7 Performance Monitoring
- 24/7 Uptime Monitoring
- Site Audit Report
- SSL Certificate*
- Client Portal
- Phone and Email Support
- Extra support @ £40 per hour
- Is this plan right for me?
- 3 hours Support Time
- Free Setup
- Website Hosting (up to 15GB SSD)
- WordPress Core Updates
- Theme Updates
- Plugin Updates
- Daily Backups
- 24/7 Security Monitoring
- 24/7 Performance Monitoring
- 24/7 Uptime Monitoring
- Site Audit Report
- Site Performance Report
- SSL Certificate*
- Client Portal
- Phone and Email Support
- Extra support @ £40 per hour
- Is this plan right for me?
VAT not included.
*When your website is hosted with us.
We support and maintain all aspects of your WordPress website so that you do not have to do anything on your website. Our support plans include
- Website hosting
- Updating WordPress core, themes and plugins
- Updating and tweaking content
- Fixing bugs and issues
- 24/7 Security protection from hackers, malware and viruses
- 24/7 Performance monitoring
- Daily backups
- Site Improvements
- SEO optimisation so your website can be found on Google
Benefits for your business
- You can Focus on what you do best
- Convert more leads into sales
- Attract new customers
- Retain existing customers
- Save your time and money
- Improve customer’s experience on your site
- Your website will be easily found on Google
- Competitive advantage
Good to know
- No setup fees
- 30 day monthly rolling contract
- No hidden charges
- Fast response to your requests
- UK based hosting
- UK based support
Features
UK Hosting
We provide SSD and optimised hosting for WordPress websites. Our hosting servers are UK based so that your site loads at lightning speeds.
Support and maintenance
Our support and maintenance time can be used to update WordPress Core, Themes and Plugins. The time can be used to add, edit and delete pages and posts, fix issues and anything else to do with your website
Core Updates
We update your website to use the latest WordPress Core system so that it’s not vulnerable to hackers and attacks.
Theme and Plugin Updates
We update your website’s Theme and Plugins to the latest version so that security vulnerabilities are closed and they don’t slow down your site.
Daily Back ups
We back up your full WordPress website daily, so that if anything should happen we can roll back and your site will be up and running in no time.
Bugs and issues fixed
We fix bugs and issues on your site to do with HTML,CSS, PHP, JavaScript, Themes, Plugins, Databases and more.
Site Improvements
We review your website to make sure it’s using the best of the new technology in design, security and performance. If any improvements are needed we do them.
24/7 Uptime Monitoring
We check your website to make sure it’s online. If it’s offline we alert you and if we host it we will bring it back online.
SSL Certificate
We add an SSL certificate so that any data entered on your website is encrypted. Your website url will change from http:// to https://. This will also improve your rankings with Google search.
24/7 Security Monitoring
We monitor your site 24/7 to protect against Hackers, Malware and Virus.
Reporting
Site Audit reports to tell you what is working on your website and what is not. They also detail WordPress Core, Theme and Plugins updates.
UK based and fast response
Uk based support team and fast response to your requests. We are there when you need us.
Best of all, No setup fees. 30 day monthly rolling contracts.
Frequently Asked Questions
What can my support time be used for?
Your support time per plan is used to update WordPress Core system, your Theme and Plugins. It can also be used to add, edit and delete pages, blogs, posts and to fix specific issues.
Can you fix my issues before I take out a support plan?
Yes, we can fix your issues and then discuss setting up a support plan for you.
What happens if I need more time than my plan allows?
You can purchase extra hours at a discount rate of £40 per hour.
Do you need to access the Admin area on my site?
Yes, we need access so that we can install tools to monitor your site and make changes and fixes. We use a secure Password Manager to store or Clients usernames and passwords so that they are safe and secure.
How do you know you are any good?
We are not a jack of all trades we specialise and put all our effort in WordPress support, meaning that you will get expert WordPress support. Moreover, we do not tie you into long contracts, so try us, there is so much to gain!
What type of sites do you support?
We are dedicated to supporting WordPress sites. We know it really well and know that we can give you a fantastic service.
Do you charge setup fees?
No. This is not to say that it doesn’t cost us money, it does. However we believe in investing in our new relationship with you and do this out of our own pocket.
How long is the contract?
All our plans are 30 day monthly rolling contracts. Let’s face it who wants to be tied in for longer than that. We believe you will stay for much longer because you will love our service.
I have multiple sites, can you do a deal?
Yes of course, everyone loves a deal, contact us and we can discuss your requirements further.
Are you based in the UK?
Yes, we are based in beautiful Guildford, Surrey, UK.
How do you take payments?
We use Direct Debit. Our Direct Debits are handled by a company called GoCardless which is authorised and regulated by the Financial Conduct Authority (FCA).
How does it Work?
I have some questions.
What our Customers are saying
These guys have been instrumental to us setting up our new business in professional domestic and commercial window cleaning. We needed a simple but effective and stable web site as advertising online is crucial, we are very impressed with the fast and great value service we have had, we have had loads of work come through the website, thanks Excel Web Support UK.
Nina Baker
Excel Web Support, has been a fantastic asset to my small local business for tree surgery and firewood sales, in recent years having a good reliable web presence has been fundamental to bring in new customers and easy to find for repeat customers, I don’t know what i would have done without them, they are such a straightforward company to deal with, and very professional and efficient in their work, leaving me to focus on mine. Honestly I cannot speak higher of them and will continue to use them.